Refund policy

Custom-Crafted & Made-to-Order Refund & Cancellation Policy

  • All Sales Are Final: Because every item is custom-printed, manufactured, and routed into automated production the moment an order is placed, all sales are strictly final. We do not accept returns, exchanges, or cancellations for buyer’s remorse, accidental ordering, or keystroke errors.

  • Review Before You Submit: Please double-check your order details, sizing, and shipping addresses carefully prior to checkout, as automated routing begins instantaneously.

  • Damaged or Defective Items: Excellence is our baseline. If an item arrives structurally damaged, misprinted, or flawed due to a manufacturing error, you must notify us within 7 days of delivery with photographic proof.

  • Resolution for Flawed Goods: Approved claims for damaged or defective products will be re-printed and replaced with the correct item. Due to the custom-made nature of our goods, refunds are not issued for production or transit delays, but we will always ensure you receive the pristine piece you ordered.